Firmax3 Privacy Policy —
How We Protect Your Information
This Privacy Policy explains how firmax3 collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority.
Effective date: January 2026. This policy applies to all users of the firmax3 platform.
1. Information We Collect
When you register and use the firmax3 platform, we collect various types of information to ensure our services are delivered securely and efficiently. The following are the categories of information collected:
Account Information
Includes your full name, email address, phone number, date of birth and identity verification details provided during registration or the account verification process (KYC).
Device & Browser Information
We collect technical information such as device type, operating system, browser type and version, IP address, language settings and time zone. This information is used to ensure the platform functions correctly on your device.
Payment Information
All transactions on the platform are processed in Malaysian Ringgit (RM). We maintain records of your deposit and withdrawal history, payment methods used, and transaction reference numbers. Full card or bank account details are never stored on firmax3 servers — they are processed directly by licensed payment providers.
Usage Data & Activity
This includes login records, pages visited, games played, session duration, betting preferences, and any interactions with platform features. This data helps us understand how users engage with firmax3 for continuous improvement.
2. How We Use Your Information
Firmax3 uses the information collected for lawful and limited purposes. We do not sell your personal information to any third party for marketing purposes.
Account Management & Security
Processing registrations, verifying identities, authorising legitimate logins and detecting any suspicious activity or fraud on your account.
Transaction Processing
Processing MYR deposits and withdrawals, verifying payments and maintaining accurate transaction records for accounting and compliance purposes.
Service Improvement
Analysing platform usage patterns to improve the user experience, introduce relevant new features and maintain optimal platform performance.
Support Communications
Sending important account notifications, policy updates, customer support responses and technical information relevant to your use of the platform.
3. Cookies & Browser Tracking
The firmax3 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session Cookies: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Stores your preferences such as display language and game display settings for a smoother experience on return visits.
- Analytics Cookies: Helps us understand how users interact with the platform in aggregate (without identifying individuals) for improvement purposes.
- Security Cookies: Used to detect and prevent fraudulent activity and to maintain the security of user sessions.
You can manage your cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
Your Cookie Controls
- Check your browser privacy settings
- Delete saved cookies at any time
- Reject non-essential cookies if preferred
- Contact support for further assistance
4. Data Storage, Security & Sharing
Storage Security
All personal information is stored on servers protected by SSL encryption and multi-layered security measures. Access to user data is restricted to staff who require it for legitimate operational purposes. firmax3 conducts regular security audits to ensure data protection remains up to date.
Third-Party Sharing
Firmax3 does not sell or rent your personal information. We only share necessary data with selected third-party service providers such as licensed payment processors, game providers and technical infrastructure providers. All third parties are bound by strict confidentiality agreements and are only permitted to use the data for specified purposes. We may also disclose information to authorities when required by Malaysian law.
5. User Rights, Policy Updates & Contact Us
Your Rights as a firmax3 User
As a registered firmax3 user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or incomplete, you have the right to request a correction. You can also update your profile information directly through your account settings.
- Right to Erasure: You may request the deletion of your account and personal data, subject to applicable legal requirements and record retention obligations.
- Right to Restrict Processing: In certain circumstances, you may request that we limit how we process your data while a dispute is being resolved.
Changes to This Privacy Policy
Firmax3 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Users will be notified of any material changes via email or in-platform notifications before the changes take effect. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
How to Contact Us
For any enquiries regarding this Privacy Policy, data access requests or data deletion, please contact our team:
Email: [email protected]
General support email: [email protected]
Response time: Within 5 business days
FAQ Create AccountYour Data, Your Control
Firmax3 is committed to protecting the privacy of every Malaysian user. Register today and enjoy a safe, transparent and trustworthy platform.